Exciting New Manager at Gibraltar Coffee Shop!
How did Faith Cassen handle a situation with an employee at Gibraltar Coffee Shop?
Faith caught an employee putting a case of 1,000 single-serving tea bags in his car. Not wanting to create a scene, Faith smiled and said, "I don't think you're putting those tea bags on the right shelf. Don't they belong inside the coffee shop?" The employee returned the tea bags to the stockroom.
Do you agree with Faith's method of handling this situation?
A. AGREE B. DISAGREE C. FOLLOWED D. DID NOT FOLLOWED
Answer:
Disagree, did not followed
Faith Cassen has recently been hired as the manager of Gibraltar Coffee Shop. Gibraltar Coffee Shop is a national chain of franchised coffee shops. During her first month as store manager, Faith encountered a situation where an employee was attempting to take a case of 1,000 single-serving tea bags without permission.
I disagree with Faith's method of handling this situation because she did not follow the internal control principle of safeguarding of assets. Internal control is essential for businesses to protect their assets and ensure compliance with laws and regulations.
Internal control involves procedures and policies implemented by management to safeguard assets, maintain reliable accounting records, and prevent fraud. By allowing the employee to return the tea bags without addressing the issue directly, Faith failed to uphold the principles of internal control.
It is important for managers to address such situations promptly and firmly in order to maintain the integrity of the organization's internal controls. By not taking appropriate action, Faith may have jeopardized the security and reliability of Gibraltar Coffee Shop's assets.