How to Handle Substandard Work Performance: The Case of Gina
Dealing with Substandard Work Performance
Stephen, an HIM coding manager, has been closely monitoring Gina's coding productivity and quality for the past few months. Unfortunately, Gina's performance has been declining, with significant variances and failure to meet coding benchmarks in terms of both productivity and quality.
Regular Feedback to Gina
Stephen has been providing Gina with feedback on her performance regularly, with the hope that she would make improvements. Despite this, Gina has not been able to meet the coding area standards set by the organization.
The Need for Action
Under these circumstances, Stephen realizes that he needs to take action to address Gina's substandard work performance. It is clear that Gina's work is not meeting the required standards, and immediate intervention is necessary.
What action does Stephen need to take in response to Gina's substandard work performance?Performance Improvement Plan
Explanation: A performance improvement plan is a structured document specifying any ongoing performance issues and the targets that an employee must achieve to rectify the situation and meet the company's standards. In Gina's case, as she is failing to meet her coding benchmarks, Stephen will need to implement a performance improvement plan for her.